Cookie Notice
Our cookie notice follows the same wording for consent and retention that appears here, so you can compare the two side by side without translating different phrasing.
LEGAL REFERENCE
What This Privacy Policy Explains To You
This privacy policy sets out what we collect when you open an account, how we use it, and the choices you keep over your own details. Follow your...
What we collectWhy we keep itYour choicesJazzCash & EasypaisaSadaPay & Raast
Handling Your Details Where Local Law Permits
We collect only what running your account needs: your name, contact details, date of birth for eligibility checks, device signals, and the payment references that reach us when a JazzCash, Easypaisa, SadaPay or Raast transfer clears. Where local law permits, we hold that data while your account stays open plus the retention window our payment partners require, then we delete or anonymise
it. You can ask to see your records, correct anything wrong, or close the account and request erasure. Some requests take longer when we must keep a receipt for a dispute. Data sits on encrypted servers, access is limited to staff who need it for support or fraud checks, and we never sell your details to outside advertising lists.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
WHO CHECKS THIS PAGE
Who Prepares This Policy Text
Every wording change on this page passes through our compliance team, our payments desk and an outside data-protection advisor before it goes live, and each edit carries a...
Compliance Desk
Our compliance desk reads every clause against the rules that apply in supported regions and signs off each change before...
Payments Desk
The payments desk checks how deposits through JazzCash, Easypaisa, SadaPay and Raast appear in your history each week, so the...
Data Advisor
An independent advisor outside our company reads drafts of this policy and flags anything unclear, so a second pair of...
Plain-English Editing
We rewrite legal phrases into everyday English, then check the result still carries the same meaning, because a clause you...
Change Log
Each update gets a date stamp and a short line about what moved, so you can see whether a clause...
Local Law Check
Because rules differ between provinces and countries, we mark the sections that depend on where you are, then point you...
CONSISTENT POLICY SET
Keeping Each Policy Page Consistent
This page works alongside our cookie notice, account terms, payments page and security page, and we try to keep the wording identical wherever the same rule appears twice. If two pages ever...
Account Terms
Account terms set out the eligibility rules, and this page explains what identifying details those rules require from you when your account is opened or verified.
Payments Page
The payments page covers how JazzCash, Easypaisa, SadaPay and Raast transfers clear, while this page explains which of those references we store afterwards and for how long.
Security Page
The security page lists our sign-in checks, and the clauses here describe the device data those checks produce, how long we keep it and who can look at it.
Help Centre
Help Centre answers sit next to live chat, so when a question about stored data needs a human reply you can move from reading to asking without losing your place.
Eligibility Checks
Eligibility checks ask for your date of birth and location once, and this policy tells you how those details are held and which team can open them.
Deletion Requests
Deletion requests follow the same route whether you start from this page, from chat or from your account settings, so you never have to repeat yourself twice.
Lobby Views That Touch Your Data
Everything you see in the lobby has a small privacy footprint, and this section names the parts of it you can control from your own account...
Personalised Rows
Personalised rows remember the slots and tables you open most so the lobby loads in your order, and clearing your browsing history inside the account turns those rows off.
Recent Activity
Your recent activity list shows past sign-ins and cashier visits, which helps you spot anything you did not do, and you can clear it from account settings.
Saved Payment Tags
Saved payment tags let you start a JazzCash, Easypaisa, SadaPay or Raast transfer without retyping numbers, and you can remove any saved tag from the cashier.
Language Setting
The language setting keeps your chosen English or Urdu layout on every screen, and we store that choice so the page loads the same way the next time you sign in.
Session Reminders
Session reminders tell you when your signed-in session is about to end, which keeps your account closed on a shared phone or laptop without extra effort from you.
Cookie Controls
Cookie controls sit in the footer, where you can accept, refuse or change your choices group by group, and refusing never blocks you from opening the lobby.
Questions We Get About Your Data
We ask for your name, contact details, date of birth for eligibility checks and device signals, plus the payment references JazzCash, Easypaisa, SadaPay or Raast sends back when a transfer clears.
Yes. Ask through live chat or email from your account address, and we send a copy of the data tied to your account, usually within a few working days.
We hold transaction references while your account stays open, then keep them for the retention window our partners require, after which they are deleted or anonymised in bulk.
No. We do not sell account data or pass your email address to outside advertising lists, and any promotion you see inside the lobby runs from our own systems.
Send a written request from your account email, and we close the account once pending cashier activity settles, then delete what we are not required to hold by law.
Only staff who need it to run support, payments or fraud checks, and each view is logged so we can see exactly who opened your record and when.